Help Center

Frequently Asked Questions

Customer Support:

Click Here to view your support history

I just bought NBA TEAM PASS and when I try to watch games on my device I receive a message that this game is restricted/blacked out. Why is this happening?

This could be happening for a few reasons:

Did you select your team from your computer already?  If not go to to launch the broadband player on your computer.  Sign-in with your account credentials and select/save your team.  Next go back to your device, exit the NBA app/channel, and then re-launch the app/channel.  You should be able to watch games that your NBA TEAM PASS team selection is playing in (local blackout rules still apply.)

Are you trying to watch a your local team and are accessing from the local market?  If so, the game most likely falls under blackout restrictions if the game is carried by a local TV provider in your area.  Example: You live in Atlanta, GA and have the Atlanta Hawks as your team.  If you try to watch the Hawks/Heat game from your house in Atlanta, you will not be able to due to local blackout restrictions.

Are you trying to watch a game that is not your NBA TEAM PASS team?  If so, you will not be able to watch since none of your team is playing.

Are you trying to watch a live game that is being broadcast on ABC, ESPN, TNT, or NBATV?  If so the game is blacked out due to national blackout rules.  The replay of the game will be available to watch no sooner than 3 hours after completion of the game.

Rating:Rating of 0.5 Stars220 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 7801-1022
  • Date Created: 11/06/2013
  • Last Modified Since: 11/05/2015
  • Viewed: 34153